Project Overview: The client suffered frequent workstation crashes, unpatched operating systems, and fragmented technical support from ad-hoc local vendors.
Solution Delivered: Onboarded the office under the Business IT Operations retainer, standardizing OS images, deploying centralized antivirus patch management, and establishing dedicated helpdesk SLA response times.
Business Outcome: Hardware breakdown incidents dropped by 80%, staff support tickets resolved within an average of 45 minutes, and full operational predictability achieved.
