Refund, Cancellation & Return Policy
Last Updated: November 2026
At Bisens Technology, we provide both professional IT consulting/support services and intangible digital products. To ensure total transparency and avoid disputes, our refund and cancellation terms are outlined below according to the type of product or service purchased.
SECTION A: DIGITAL GOODS, ASSETS & SOFTWARE PRODUCTS
Strict Non-Refundable Policy on Digital Goods:
We sell intangible digital assets, downloadable software tools, code templates, scripts, guides, and digital documents. Due to the irreversible nature of digital content delivery:
- No Returns or Refunds Post-Download: Once a digital product has been purchased and the download link, digital file, license key, or access credential has been issued or accessed, the sale is strictly final and non-refundable.
- Why Digital Goods Cannot Be Returned: Unlike physical goods, digital assets cannot be physically returned or un-downloaded once delivered. Therefore, we do not accept refund requests based on "change of mind", "unintended purchase", or "lack of technical expertise to utilize the asset".
- Defective File Replacement: If a downloaded file is corrupted or technically defective, our support team will provide an updated, functional copy upon receiving written notice at [email protected] within seven (7) days of purchase.
SECTION B: IT CONSULTANCY, MANAGED RETAINERS & AMCs
Professional Services Cancellation & Refund Terms:
Because our professional IT retainers and Annual Maintenance Contracts (AMCs) involve dedicated engineering allocations and onboarding resource commitments, they are governed by the following terms:
1. Minimum 12-Month Agreement
All monthly Managed IT Support Retainers, Healthcare IT Advisory Plans, and AMCs require a minimum commitment period of twelve (12) consecutive months.
2. Fifteen (15) Day Cancellation Window
For service retainers and AMCs, we offer a 15-calendar-day cancellation window commencing from the formal onboarding or contract activation date:
- Written Notice Required: Cancellation requests must be submitted in writing to [email protected] within fifteen (15) days of contract start.
- Deductions & Cost Recovery: If cancelled within this 15-day window, any refund or fee adjustment is calculated strictly after deducting:
- A standard administrative and contract setup fee (10% of the invoice value).
- Actual engineering hours, initial technical site audits, and support calls logged during the onboarding period.
- Any third-party tools, backup storage allocations, or direct expenses incurred on behalf of the client.
- Any unutilized balance will be refunded to the client's original payment method within 7–10 business days following settlement review.
3. Post-15-Day Non-Cancellable Policy
Upon the expiration of the initial fifteen (15) calendar days, the retainer contract becomes non-cancellable and non-refundable for the remainder of the 12-month tenure.
SECTION C: HARDWARE & THIRD-PARTY EXPENSES
Payments made for third-party software subscriptions, cloud compute fees, domain registrations, or client-approved hardware procurement are completely non-refundable and subject entirely to the respective manufacturer's or vendor's return policies.
SECTION D: DISPUTE RESOLUTION & ANTI-CHARGEBACK
Clients agree to notify Bisens Technology of any technical service discrepancies or billing inquiries directly via [email protected] before initiating external bank or payment gateway chargebacks. We are committed to prompt, equitable, and transparent grievance resolution.