Customer Refund Policy

Eligible to get the refund

  • Item is "not as described" or the item doesn’t work the way it should.
  • Item has a security vulnerability
  • Item support is promised but not provided
  • Item support extension not used
  • Items that have not been downloaded

Not eligible to get the refund

  • You don't want it after you've downloaded it
  • The item did not meet your expectations or you feel the item is of low quality
  • You simply change your mind
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item
  • You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
  • You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).

Support is taken very seriously, so every product is completely covered according to our above T&C.